Updated Date: 17/01/2024

Mazza Tours Limited ('Mazza Tours', 'we' or 'us' or 'our') gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.

Who We Are?

Established in 1988, Mazza coaches(later Services Transport Limited) parent company of Mazza Tours is London’s sightseeing , transportation expert, providing top-quality tours around the city and day trips to the best UK locations such as Stonehenge and Bath. With over 7 million visitors served, we've been a leader in the UK's travel industry. We are committed to protecting your privacy in accordance with our obligations under data protection legislation.

Mazza Tours' registered office is at Rays House, North Circular Road, London, NW10 7PX. We are a company registered in the UK under company number 08366888. We are registered on the Information Commissioner's Office Register and act as the data controller/data processor when collecting/processing your data. If you have any queries related to your personal data, contact us via email or post.

• Email: dataprotection@mazzatours.uk
• Postal Address: Rays House, North Circular Road, London, NW10 7PX

Information That We Collect

Mazza Tours processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this notice.

How We Collect Your Personal Data

We collect information in the following ways:

• Collect personal data via online forms while you purchase or browse our websites or mobile apps.
• Collect location data when you use our websites or mobile apps.
• Submitting contact details and your name on our web inquiry page.
• By purchasing our product or services online, at our visitor center, from our agents and affiliates.
• Inquiring on the telephone.
• By following us on social media (e.g., Facebook, Twitter, Instagram).
• When you embark on a Mazza Tours tour, you may have your photograph taken for marketing purposes, with your consent.

Call Recording and Monitoring:

Please be aware that calls to and from Mazza Tours may be recorded for quality, compliance, fraud prevention, or training purposes. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Children under 13:

The services offered by Mazza Tours are not directed at children under 13 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian.

Other / Third-Party Websites:

On our website, you may find links to third-party websites that are not in our control. Once you leave our website, we cannot be responsible for the protection and privacy of your personal data and information you provide on other websites/third parties. Their website is covered under their privacy policy and data collection policies and is not covered by this Privacy Policy.

Cookies and Analytical Tools:

We are also collecting information about you by cookies and analytical tools (e.g., Google analytics). We use cookies to enhance the customer experience on our websites. To see our cookies policy, click here.

How We Use Your Personal Data

Mazza Tours takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed, and you enjoy London and the UK with Mazza Tours.
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
• We will occasionally send you marketing information by email where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of your consent or legitimate interests.

Your Rights

Subject to any exceptions or exemption under applicable law, you have rights to access any personal information that Mazza Tours processes about you:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information. You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We may also share your personal information with professional advisors such as bankers, insurers, auditors, and consultants who are assisting us in running our day-to-day business.

All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws, and any other appropriate confidentiality and security measures.

International Data Transfers

The personal data we collect from you may transfer and be stored at a destination outside...