At Mazza Tours, our dedication to customer service is the cornerstone of our identity. We endeavor to meet and exceed your expectations, aiming for perfection in every interaction. While we strive for seamless experiences, we acknowledge that challenges may arise. It is our belief that you deserve transparency about the level of service you can consistently expect from us.
We take pride in contributing positively to the tourism industry, showcasing national and international points of interest in a responsible, insightful, and entertaining manner. Our commitment goes beyond mere travel – it's about creating lasting memories and enriching your journey with meaningful experiences.
Our pricing undergoes continuous updates to ensure you receive the best possible value. Mazza Tours is committed to delivering exceptional value and quality. Our prices are all-inclusive, covering local taxes. With Mazza Tours' price guarantee, if you find a lower-priced tour or activity by the same operator in the same currency, we'll refund the difference within 72 hours of your booking.
For more details on requesting a refund and our price guarantee, please refer to our Best-Price-Guarantee.
In the face of unforeseen circumstances such as weather, traffic, road closures, or events, we are committed to keeping you informed. When disruptions occur, we provide current, accurate information about your booking.
Your satisfaction is paramount. For our full and half-day coach tours, we allow full refunds up to 24 hours before departure, processed within 48 hours. Bookings canceled within 24 hours are subject to 100% cancellation charges.
Theatre tickets, rail trips, lunch and dinner products, overnight tours, and attraction tickets, once booked, cannot be canceled unless stated otherwise on the relevant product page.
Mazza Tours is committed to providing full care and attention to all customers, especially those with special needs. It is crucial to inform us at the time of booking about any special needs or requirements, including disabilities or if you plan to bring specialized equipment like a wheelchair. If you have a medical condition, consult your doctor if unsure about your suitability to travel.
Our policy is to maintain and enhance the current standards of accessibility for people with disabilities or impaired mobility. While we encourage third-party venues and industry partners to adopt similar measures, we cannot guarantee their level of compliance.
We want your experience with us to be enjoyable. In the rare event that we fall short of your expectations or if there's room for improvement, share your feedback via email at customerservices@mazzatours.uk. We commit to responding to you within 7 business days.
Contributing to a sustainable and environmentally friendly transportation industry is our commitment. Our fleet of vehicles is designed to lead the way to a greener future. We advocate for clean and efficient transportation solutions, reducing the impact of carbon emissions on our planet while ensuring smooth mobility for people and goods.
Prioritizing your preferences, our diverse fleet of environmentally responsible vehicles boasts modern coaches with 2021 plates and buses with an average fleet age of just 3 years. Fully compliant with European directive EURO6.
Our Customer Service Charter is a solemn commitment, yet it doesn't establish contractual or legal rights. For a comprehensive understanding of your rights and our obligations, please refer to our terms and conditions. They encompass the rules and laws guiding our operations as a sightseeing and tour company, ensuring transparency and fairness in every transaction.